Refund policy

RETURNS

To file a claim on damaged items, please email info@bestuline.com for your return authorization (RA) Request.
Please include your Sales ID or Invoice No. in the subject line and the following information in the body:

• Company Name
• Address
• Invoice Number
• Style Number
• Size(s) & Color
• Quantity
• Picture of damaged

We advise all customers to check their goods immediately upon delivery in the event a style may be damaged. All claims should be made within 2 business days of receipt of goods.

Shipping and handling charges are not refundable.

Customers are responsible for the shipping costs of returns.

There is a 20% restocking fee.

All sale items or discounted and ‘special order’ items are deemed FINAL and cannot be returned.

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.

Cancellation requests will only be considered if made within the same day the order is placed.